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Biz: One in three customers came back. And nearly nine in ten matcha whisks went out the door with the matcha. This app found it in fifteen months of orders. Doors open, bell's ringing. Let's see who's walking in.
Biz: Quick honesty first. I'm Biz, an AI host. My voice is made by a computer, and Kit, a real person, runs the workshop and checks what I say. And full disclosure: we make this app. So I'll show you what it does, and what it won't.
Biz: But first, a story. In my story, I'm fifteen, and my grandmother lets me rearrange the frame shop. My big chance to make my mark. By the register there's this squeaky old spinning rack of postcards. Brooklyn Bridge, Coney Island, the brownstones. It's in the way. It's ugly. So I roll it to the back, behind the mat cutter. Shop looks amazing. Very modern. I'm a genius. Then the small frames stop selling. Week one, nothing. Week two, nothing. So I start explaining it to my grandmother. It's the rain. It's the subway works on Fulton Street. It's the Knicks losing. People are sad, Grandma. Nobody buys frames when the Knicks lose. She lets me finish. Then she walks to the back, and squeaks that rack all the way to the register. And she says, baby, they buy a postcard, and then they need a frame to put it in. By Saturday, the small frames were selling again. The Knicks still lost. Didn't matter. Lesson learned. Don't just look at what sells. Look at what sells together.
Biz: And that's the problem with most shop dashboards. They tell you how much you sold. Not why it moved. You don't know how many customers come back. You don't know which products pull each other along. So when a month dips, you're blaming the Knicks too.
Biz: So here's my question. What if you dropped in your orders export, and a few minutes later you had a plain-English review of your month? Who came back, what sells together, what changed and why, and three small things to try next month?
Biz: That's this. Kitson Shop Sales Review. App number three in Biz Maxxing Sales. And its motto? Count the bell, not just the till. Who walked in new, and who came back. First thing it tells you. Only totals leave your computer. Not one customer's name. Not one email. You give it your own orders export. From Shopify, Etsy, WooCommerce, Square, or a plain spreadsheet. Add your product costs and ad spend if you like, and pick the month to review. And before anything goes anywhere, you see exactly what's sent. Totals and patterns. The AI never sees a customer. You see roughly what it'll cost on your own Anthropic account. Tick the box. And go.
Biz: So I gave it a made-up tea shop. Fifteen months of orders. And it reviewed September. Sales, orders, refunds, discounts, new customers and returning ones. All worked out in code, not by the AI. And then this. The bamboo matcha whisk and the ceremonial matcha. Bought together in seventy orders. Nearly nine in ten whisk orders had the matcha too. That's my postcard rack, right there. Except this time, nobody rolled it to the back. And look at August. Sales fell by half. Before you blame the Knicks, the app checks the data. No orders for two weeks. The shop wasn't taking orders. So September looks like it doubled. The app says compare it with last September instead. Up about twelve percent. That's the honest number. Then it writes your review in plain English. Every number explained, the way a friend would tell you. And three small things to try next month. Put the pair side by side. Thank your second-time buyers. Send your newsletter at your busiest hour. Each one says how to measure it, next month. Every number in the letter is checked in code against the app's own figures. No growth promises. No pressure. No fake "was" prices. And the tables are all there. Who came back, month by month. Your regulars, and the regulars gone quiet. Then take it with you. A Word review, a spreadsheet of every table, and a segments file with totals only. Count the bell, not just the till!
Biz: Now, the honest bit. What it won't do. It won't promise you growth. It shows you what happened, and suggests small things to test. It never sends your customers' names or emails to the AI. Only totals and patterns leave your computer. Every number comes from code, from your own orders. The AI only writes the words. And it'll never suggest a fake discount. No "was" prices you never charged.
Biz: You'll need Node.js, a free program, your orders export as a CSV file, and your own Anthropic API key with a little credit. A Claude chat subscription doesn't include API credit. A review of our sample month cost us about fifteen cents.
Biz: So here's the thing. Every month you don't look, there's a postcard rack hiding behind your mat cutter. A pair that sells together, a customer about to come back, and nobody's looking. Some sellers will run their first review tonight. By morning, they'll know their shop. Some will keep blaming the weather. Look at what sells together. Tap the link, and run your first review today.
Biz: Keep your promises, and keep your customers. I'm Biz. See you at the counter.