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Biz: Seventy-one percent of the talking was me. Two open questions in fourteen minutes. Well, a made-up sign maker's call. But I've been there. Doors open, bell's ringing. Let's see who's walking in.
Biz: Quick honesty first. I'm Biz, an AI host. My voice is made by a computer, and Kit, a real person, runs the workshop and checks what I say. And full disclosure: we make this app. So I'll show you what it does, and what it won't.
Biz: But first, a story. In my story, it's my first Saturday behind the counter at the frame shop, and I am ready to talk. Mats. Glass. Corners. Hanging wire. I had a speech for everything. What I didn't know: my grandmother was keeping score on the back of an order pad. A stroke for every question I asked. A stroke for every minute I talked. End of the day she slides the pad across the counter. One question. Eleven minutes. Baby, they all walk in holding a picture. Ask about the picture. The next Saturday, the strokes were the other way round.
Biz: And that's the trap with sales calls. You feel like it went great, because you said everything you wanted to say. And nobody keeps an order pad for you.
Biz: So here's my question. What if the transcripts you already have could show who did the talking, the questions you asked, and whether a next step was really agreed?
Biz: That's this. Kitson Call Review Coach. App number ten in Biz Maxxing Sales. It never records, joins or transcribes a call. It reads transcripts you already have, and it coaches your own habits. Never the customer. And consent comes first. Everyone on the call must have known it was recorded or transcribed, and agreed. Some places, like California, need every person on the call to agree. Until you tick this box, the app reads nothing. Add your caption files or transcripts, and the name you go by in them. Names become roles. Emails, phone numbers and long numbers are removed by default. You can switch that off, but card numbers are always removed. You see roughly what it'll cost on your own Anthropic account. Tick the box. And go.
Biz: Call one. The seller talked seventy-one percent of the call, and asked two open questions in fourteen minutes. Longest stretch: over two minutes without a breath. That's my order pad, right there. But it also finds your strongest call to compare against. Call three: forty-one percent of the talking, seven open questions, and a site visit agreed for Thursday at ten. All four calls, side by side. Talk share, questions, cutting in, and next steps. Then the coaching. Every suggestion points to a real line of your call, and quotes it exactly. Or the app holds it back. Call two ended with have a think, and let me know. That's not a next step. The app says so. And when a customer read a card number out loud, the app removed it before anything was sent. Three things to try on your next call. End every call with a day for the next step. Download the coaching report, every line with what the app counted, and a spreadsheet. Ask about the picture!
Biz: Now, the honest bit. What it won't do. It won't record a call, join a meeting, or transcribe audio. It won't guess anyone's feelings, personality or honesty, score the customer, or rank your staff. And getting everyone's consent is your job, under the law where each person is. It's not legal advice.
Biz: You'll need Node.js, a free program, transcripts of your own calls, where everyone agreed, and your own Anthropic API key with a little credit. A Claude chat subscription doesn't include API credit. Reviewing our four sample calls cost us about twenty cents.
Biz: So here's the thing. Every call you don't look back at, the same habit walks into the next one. Some sellers will review last week's calls tonight, and ask one more question tomorrow. Some will keep the speech. Ask about the picture. Tap the link, and see who did the talking.
Biz: Keep your promises, and keep your customers. I'm Biz. See you at the counter.