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Biz: One year of orders. Four regulars who quietly stopped coming. And one promise nobody kept. This app found all of it in under a minute. Doors open, bell's ringing. Let's see who's walking in.
Biz: Quick honesty first. I'm Biz, an AI host. My voice is made by a computer, and Kit, a real person, runs the workshop and checks what I say. And full disclosure: we make this app. So I'll show you what it does, and what it won't.
Biz: But first, a story. In my story, I'm sixteen, working the counter at my grandmother's frame shop. Mrs. Alvarez brings in her wedding photo. Forty years. Gorgeous. She wants a special gold frame we don't have in stock. And I say, Mrs. Alvarez, I will call you first thing Monday. Promise. Monday comes. Monday goes. Tuesday? Gone. Wednesday, the bell rings, and it's Mrs. Alvarez. So I panic. I grab the phone, hold it to my ear, and say, Mrs. Alvarez! I was just about to call you! She looks at me. She looks at my hand. And she says, honey, that's the stapler. I was on the phone with a stapler. In front of the customer. My grandmother didn't say a word. She just slid her box of index cards across the counter. One card. Mrs. Alvarez. Call Monday. In her handwriting. She'd written it down. I hadn't. Lesson learned.
Biz: And that's the problem for every small seller I know. You meant to follow up. Then Tuesday happened. The thank-you you meant to send. The regular who used to come every month, and hasn't been back since spring. The call you promised, and forgot. Nobody walks out angry. They just quietly don't come back. And you never find out why.
Biz: So here's my question. What if your whole week of follow-ups was waiting for you every Monday morning? Who to thank, who to check on, which promise is due. Already drafted, in your voice. And all you do is read it, and send it yourself. In about the time it takes to drink your coffee.
Biz: That's this. Kitson Card Box Follow-Up Coach. App number one in Biz Maxxing Sales. And yes, it's named after my grandmother's card box. First thing it tells you. It drafts. You decide. You send it yourself. It never sends a single message for you. You give it your own order export. From your online shop, your till, or a plain spreadsheet. Plus any promises you've made, and a few notes. And before anything goes anywhere, you see exactly what's sent. First names and order facts. No email addresses. No phone numbers. And only the customers on this week's list. You see roughly what the run will cost on your own Anthropic account, before you spend anything. Then you tick the box that says you'll check every draft. And go.
Biz: So I gave it a made-up candle shop. A whole year of orders. Let's see what it noticed. Fifteen cards this week. Four promises to keep. Three thank-yous. Four regulars gone quiet. And four reorders due. Card two. Owen. The shop promised to call him back about candles for his wedding. Forty favours. Five days ago. My stapler moment, right there. And look at the draft. It says sorry, plainly, and asks for a good time to talk. No excuses. And Clara. She used to order about every four weeks. It's been a hundred and fifty days. That's five point six times her own usual gap. She didn't complain. She just stopped coming. Now here's the part I love. Kofi hasn't agreed to marketing. So the app won't write him a sales message. Just talking points, in case he gets in touch. Tomasz did agree. So he gets a gentle note, with an easy way to say stop. And every draft is checked in code against your own records. Every name, date and product. No pressure words. No fake urgency. And if a draft ever fails a check, the app marks it, don't send as written. Then take it with you. A Word report, one card per customer. A spreadsheet of the week. Or print it, and pin it by the till. Listen up, follow up!
Biz: Now, the honest bit. What it won't do. It won't send anything for you. You read every draft and send it yourself. It can't promise you sales. It helps you keep in touch. The rest is you. It doesn't know your customers better than you do. Change anything that doesn't sound like you. And follow the rules for emails and texts where you live. The app reminds you, but it's your shop.
Biz: You'll need Node.js, a free program, your order export as a CSV file, and your own Anthropic API key with a little credit. A Claude chat subscription doesn't include API credit. A week's run on our sample cost us a few cents.
Biz: So here's the thing. Every week you wait, there's an Owen waiting for a call that isn't coming. And a Clara who's quietly found another shop. Some sellers will set this up tonight and keep those customers. Some will mean to, and miss them. Don't be the stapler. Tap the link, and get your card box started today.
Biz: Keep your promises, and keep your customers. I'm Biz. See you at the counter.